The General Organization for Social Insurance (GOSI) is integral to Saudi Arabia’s social protection framework, managing insurance for civil, military and private sector workers. GOSI’s legacy Identity and Access Management system restricted users to office locations, impeding operational adaptability. Latent engineered a modernized solution delivering secure remote capabilities, improved scalability and workflow optimization.
The challenge
GOSI faced significant obstacles: its IAM infrastructure mandated physical office presence, preventing remote operations. Flexible work arrangements were unattainable under existing constraints. Manual processing and location-dependent workflows created inefficiencies, and system scalability struggled to meet expanding IAM feature demands.
Latent’s solution
The implementation included developing iOS and Android applications leveraging Oracle IAM APIs for secure off-site access. The team established robust, compliant and centralized authentication and identity controls while engineering scalability for future requirements.
The results
Measurable benefits emerged: remote request submissions accelerated processing cycles. Workflow bottlenecks diminished through location flexibility. Staff productivity increased without office constraints, and the architecture maintains regulatory compliance while supporting expanding functionality.
Conclusion
GOSI’s modernized IAM demonstrates how contemporary system design and mobile-first architecture enhance organizational productivity, operational flexibility and regulatory adherence across geographically distributed workforces.
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